Shipping policy

Shipping Policy

Where We Ship

We currently ship to the following 36 countries:

• North America: United States, Canada and Mexico.
• European Union: Austria, Belgium, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
• Rest of Europe: the United Kingdom, Switzerland, Monaco, Norway and Iceland.
• Middle East: the United Arab Emirates, Qatar and Kuwait.
• Oceania: Australia.

Shipping availability is confirmed at checkout.

Shipping Rates

• United States: standard shipping US$5, free on orders of US$100 or more. Express shipping is available for US$10.
• International: standard shipping US$7.99, free on orders of US$100 or more.

The free shipping threshold is based on the merchandise subtotal after discounts, excluding shipping, taxes and duties. Rates are set in US dollars and shown in your local currency at checkout.

Processing & Delivery

Estimated delivery time, from order to your door: 4–15 business days for all destinations.

Pieces may ship from different partner workshops, so an order with several items can arrive in separate packages.

Delivery estimates exclude weekends and public holidays. Customs clearance, carrier disruptions and peak periods may affect delivery times. These estimates do not limit your rights under applicable law.

Order Tracking

Once your order has shipped, we will send a shipping confirmation with tracking information. Tracking updates may take some time to appear after dispatch. You can also follow your order on our Track your order page.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes and customs fees charged by the destination country. Unless the checkout states that these were collected at purchase, they are payable by the recipient on delivery.

Delivery Details

Please check your shipping address carefully before completing your purchase. If you notice an error, contact hello@cosmvsjewelry.com promptly. We will try to update the address, but changes may not be possible once the order has been dispatched.

If your parcel is delayed, missing, or marked as delivered but has not arrived, contact us so we can investigate with the carrier and help resolve the issue.

Contact

For shipping questions, please email hello@cosmvsjewelry.com with your order number.